Selling Conditions <

I - PREPARING THE ORDER

Each order must include the following:

  • The distributor or publisher’s name
  • The customer’s account number
  • The VAT number (if opening a new account)
  • Full name and address
  • Quantity required
  • ISBN (compulsory), titles and authors (optional)
  • The transport company name
  • Specify if a title is very urgent (optional)

II - RETURN POLICY

A sale is binding, except with a previous agreement. Each demand for a return authorization must have the following:

  • The supplier’s name
  • The customer account number
  • Full name and address
  • The reason for the return (standing order / promotion / damaged book)
  • The number of the invoice (compulsory)
  • Number of copies
  • SBN (compulsory) titles and authors (optional)